We Are Holidays

We are Holidays Ltd provide holiday accommodation in all your favourite destinations such as the Canaries, Spain, Turkey, Greece and Cyprus. Whether it's a last minute vacation or your main summer holiday, we have great deals for couples, singles and families 12 months of the year. Whether you're looking for a luxury 5 star holiday, a romantic escape, or you just want to relax and soak up the sun, we have access to the very best wholesale rates for 100's of 1000's of hotels, apartments and villas.

We operate a variety of specialist websites which provide either an online booking facility or an email enquiry system. Our sales team provide an excellent one to one service which is sadly hard to find these days. And with our expert knowledge helping to answer those questions other online travel companies simply cannot deal with, we provide an all-round sales experience which is hard to match.

Privacy Policy

  1. Introduction

    We Are Holidays Ltd is dedicated to preserving the privacy of every visitor to its website. Please read this privacy policy to understand how we use and protect the personal information that you provide to us. All references in this privacy policy to our "Website" refer to the website at http://www.weareholidays.biz "We", "us" and "our" refer to We Are Holidays Ltd and "you" and "your" are to you, the user. This privacy policy only covers this particular website. Other websites which are accessed via links within our website are not covered by this policy.
  2. Use and Collection of Information

    When submitting a holiday query to us by email, we will ask you to provide us with some general, personal information, such as your name, email address, street address, phone number and the names and ages of all those travelling with you. We may then collect some additional information about you from e-mails or other correspondence that you may send to us and we may also collect information about your usage of our website.

    When providing you with our services, we may also provide your information to our service providers (who could be located outside the UK/EEA). We could also disclose your information to companies who may process your booking on our behalf, some of whom are outside the UK/EEA.

    By e-mailing an enquiry to us, or by purchasing holidays from our website, you consent to the possible transfer of your personal information, in accordance with the privacy policy terms.

    Your details enable us to supply you with the information, products or services requested when accessing our website. We may also use your information to provide you with our services and customer care, improving and assessing our services to you, credit checking and debt collection. We may be required to disclose your information to public authorities for immigration, customs, security or anti-terrorism purposes, if requested or required by law.

    We may contact you by post, telephone call, text message or e-mail in respect of your booking and, if you have opted-in, with respect to any special offers we may have available. You may, of course, unsubscribe from receiving marketing communications from us at any time you wish.

    If the business is sold, merged, or assets purchased by another company, your information may be disclosed to our new business partners or owners and used for the same purposes for which we use them. We will not use your personal information in any other way without your consent unless required to do so by law.

    We will co-operate fully with any law enforcement authorities or court order requesting us to disclose the identity of, or to locate, anyone posting defamatory, obscene or otherwise illegal material onto our website. We may also disclose information, which protects us in respect of our legal or contractual obligations.
  3. Storage of Information

    The information provided to us will be held on our internal computer system. Security measures are employed to protect your information from unauthorised access as well as against unlawful processing, accidental loss, destruction and damage. However, complete security for information transferred over the Internet or wireless networks can ever be guaranteed.

    We will retain your information only for a reasonable period or for so long as either you or legislation permits. We reserve the right to retain a certain amount of your personal information, for a maximum period of 6 years from the date of your last interaction with us via our website, due to the possible need to access historical information for business reporting purposes.

    If your personal information changes or you find that any of the information that we hold about you is inaccurate, we request that you please advise us of the relevant changes at your earliest opportunity by e-mailing us at accounts@weareholidays.biz and clearly stating the changes that are required.
  4. Cookies

    Cookies are used on our website as they make it easier for you to log on to and use the website during future visits. They also allow us to monitor website traffic, serving to enhance functionality and personalise the content of our website for you. You can set your computer to reject the cookies although, if you do so, you may not be able to use certain features on the website. By using our website you accept our use of cookies.

    TYPES OF COOKIE
    Like most large websites, We Are Holidays uses session cookies as well as persistent cookies, neither of which collects any personally identifiable information.

    Session Cookie
    Session cookies, which last only for the duration of your visit, (your 'session') are deleted when you close your browser. They enable us to identify that the same person is moving from page to page.

    Persistent cookie
    Persistent cookies remain on your computer after you have visited our site, meaning that the site can remember your settings when you revisit. Persistent cookies help our website to remember your settings when you revisit us, for example, we will remember some of the searches you perform on our website. We can then set a persistent cookie so we don't have to repeat the question again the next time you visit. Persistent cookies last for a pre-defined period unless deleted (see also Third Party cookies). Similarly, we also use Google Analytics, which allows us to track how popular our site is as well as record visitor trends over time, such as tracking which pages are visited.

    Third party cookies From time to time we may embed external content from other third party websites within our website. These include websites such as Facebook and Twitter, whose cookie usage policy you can view on their own websites.

    Google Analytics
    These cookies are used to collect information about how visitors use our website. The information is used to compile reports and assisting with website improvements. The information is collected in an anonymous form, including the number of visitors to the site, where visitors have come to the site from as well as the pages they have visited. The cookie contains no personally identifiable information, but does use your IP address to determine the geographical area that you are accessing the site from and to track page visits within the site. Click here for an overview of privacy at Google

    Persistent cookie
    Most web browsers allow control of most cookies via the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

    To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

    We Are Holidays Ltd is not responsible for the privacy policies or practices of any third party sites linked to this website. Consequently, we would advise you to read their privacy policies before submitting data to such sites.
  5. Changes to our Privacy Policy

    We reserve the right to amend this privacy policy in the future. Any changes will be posted to our website and, where appropriate, sent to you by e-mail notification.
  6. Contact

    All queries and requests relating to our use of your information are welcomed and should be e-mailed to us at customerservices@weareholidays.biz

Terms and Conditions

Please read these booking terms and conditions very carefully, as they will apply to all members of your party relating to any booking made with We Are Holidays Ltd.

We are Holidays Ltd. act as booking agents for all of the hotels, apartments and private accommodation featured on www.weareholidays.biz and all of our other websites.

  1. YOUR CONTRACT WITH THE ACCOMMODATION PROVIDERS

    Any reservation you make through We are Holidays Ltd. is subject to English law and shall be subject to the exclusive jurisdiction of the English Courts.

    Once we issue confirmation invoice either by email or post, a contract will exist between you and the accommodation provider. The accommodation provider will be detailed on your holiday voucher. The date of the contract is that which appears on the confirmation. That contract is subject to all the following booking conditions, including cancellation charges. The accommodation provider is responsible for providing you with what you have booked once the contract is made, and it is your responsibility to pay for it subject to these booking conditions and any other terms and conditions specific to the relevant accommodation. It is important that you carefully check the details of your booking, as if you want to cancel or change your booking later, amendment or cancellation charges, which are described below, may apply. This may be as much as the whole accommodation cost. The person making the booking (the principal) is responsible for ensuring that all payments for all members of the party are made to us. Vouchers and other information will be sent to the principal who will in turn accept responsibility for ensuring that the other members of the party are kept informed. If there is an amendment or cancellation, you must confirm by e-mail. We will only accept confirmation from the principal. The parents or guardians of any persons under eighteen on the date of departure must give their written consent to us for the booking.
  2. PAYMENTS

    The balance of your booking is payable 11 weeks before departure unless otherwise arranged at the time of booking. A deposit of 25% of the total booking value is payable at the time of reservation (This can vary from hotel to hotel and you will be advised by email at the time of booking should it be different). Unless we receive advice that you wish to cancel your booking before the balance due date, we will automatically take payment from your credit card of the balance due, unless alternative prior arrangements have been agreed. By agreeing to these booking conditions, you consent to this procedure.

    The full price of the accommodation is payable for any booking made less than 1 week before departure. We will accept payment from most major credit (subject to a 2.5% surcharge) or debit card (1%), cheques or bank transfers. We operate a secure website using sophisticated technology to protect your credit card details. If you fail to make payment on time your booking can be cancelled without notice and you may be liable to pay cancellation charges as set out below.
  3. CHANGES TO YOUR ACCOMMODATION

    If, after we have sent your confirmation, you wish to change any of the details of the booking, we will try to help as much as we can. The accommodation provider however has no obligation to make any changes, although you or any member of your party who cannot travel may transfer the booking to someone else, providing reasonable notice of the transfer is received (see below). Any change must be confirmed by email. A minimum administration charge by We are Holidays Ltd will be made of £50 and applies to any change made.

    If the number of people booked is changed, we will re-calculate the price for the new party size. For example, if your party is reduced, this may mean that the accommodation will be under occupied and each of the remainder of your party may have to pay more. If any changes are made to your booking while you are on holiday (e.g. extending your stay or upgrading accommodation) all requests will be subject to availability and any additional costs must be paid immediately.

    When a booking is completely changed to a new date in excess of 35 days before departure, an administration charge of £50 is payable (there may be exceptions to this if booking private accommodation. It is your responsibility to check the conditions at the time of booking). In addition there may be a reduction or an increase in the original cost. When a booking is completely changed to a new date 35 days or less before departure, cancellation charges set out below will apply. However there are sometime exceptions as not all private owners will enforce the cancellation rule particularly hotels, so it is worth contacting us.
  4. CANCELLATION / NON ARRIVAL

    Costs are incurred by the accommodation provider as soon as your booking is confirmed. The closer to the time of your planned departure, the less able they are to re-sell it. If therefore your booking is cancelled, a charge will be made and the later the cancellation the more that charge will be. Any cancellation to a booking must be confirmed by e-mail by the principal and cancellation charges will be calculated from the date received as set out below and will be notified to you by invoice within one week of cancellation. Please also note that these charges will also apply if you fail to make payment on time and your booking is cancelled by us.

    When a cancellation email is received by us before departure the following cancellation charges apply:
    More than 35 days Deposit only
    35 - 28 days: 50% of total holiday costs (if booking private accommodation, check conditions when making reservation).
    27 - 21 days: 75% of total holiday costs (if booking private accommodation, check conditions when making reservation).
    20 days or less until departure: 100% of total holiday costs.
    If on the day of your arrival you fail to check in to the specified location, and have not informed us in writing that you will not be arriving, this will be classed as a "No Show" and subsequently you will be liable for 100% of the holiday cost.
    Nb. Private Accommodation may carry different cancellation terms.

    These charges are a percentage of the total accommodation booking value. Cancellation by one or more members of your party may result in under-occupancy charges. We will inform you as soon as possible before your departure if the accommodation provider makes a change to your booking, but we will have no other liability to you. No refund will be given for stays that are ended by you earlier than planned.
  5. CANCELLATION/ALTERATIONS BY YOUR ACCOMMODATION PROVIDER

    Occasionally, your accommodation provider may need to make a change to your booking. We will let you know as soon as we can if there is time before your departure. If in the unlikely event we are informed by the supplier that they are unable to provide the accommodation booked, we will try to provide you with similar accommodation of equal or higher standard at no extra cost, or less expensive accommodation and refund the difference. We do not accept responsibility for any expenses or costs incurred by you as a result of the change.

    We do not accept responsibility for changes or cancellations that are instigated by either the accommodation itself or accommodation provider, unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.

    We appreciate the inconvenience changes can cause, and as a gesture of good will, we will compensate you as follows:
    Change 35 - 8 days before departure £30 per booking
    Cancellation 35 - 8 days before departure £50 per booking
    Change less than 7 days before departure £50 per booking
    Cancellation less than 7 days before departure £100 per booking
    By accepting the changes we have offered, you are waiving any right to additional compensation with regard to this specific matter in the future.

    If we cannot change you to suitable accommodation, or you prefer not to accept the alternative, you may cancel free of charge.
  6. OUR RESPONSIBILITY TO YOU

    As a booking agent we have no liability for any of the accommodation arrangements and specifically no liability for any illness, personal injury, death or loss of any kind, unless specifically caused by our negligence. Claims for damages for injury, illness or death arising from your stay in the accommodation must be brought against the owner of the accommodation and/or the accommodation provider under the laws of the country in which the accommodation is based.
  7. COMPLAINTS PROCEDURE

    Your booking is directly with your accommodation provider. We are Holidays Ltd. act as a booking agent for each of the accommodation providers featured on our website and our responsibility is to publish details about them, notify them of your reservation and communicate any changes or special requests. We are Holidays Ltd. accepts no responsibility for any other aspect of your booking or travel arrangements.

    You must take any complaint whilst you are staying at the accommodation up with the accommodation management immediately (All private accommodation will supply a management contact number which may not be 24 hrs. Separate 24 hrs emergency number will be given), to give them a reasonable chance to resolve the problem. You will lose any right to compensation if you fail to do so. However if the issue is not resolved to your satisfaction, our representative in the resort will assist, or if we have no representative in your resort you may initially call us in the UK on the number displayed on your voucher and we will act as intermediary to try to resolve the problem. We will require any complaint to be also sent to us in writing. If we are unable to assist you in satisfactorily resolving these issues, you may wish to take matters further on your return. In this case, you must contact us within 28 days of returning from your holiday. We will require a full report in writing to be sent to customerservice@weareholidays.biz. On receipt of this information, We Are Holidays Ltd. Will send an acknowledgement via email, confirming receipt of your report. We will then require up to 28 days to fully investigate your claim. When the investigation has been completed, we will write to you via email detailing our findings and set out our recommended course of action. This may include any compensation amounts offered by either the accommodation or accommodation provider. Further to this, We Are Holidays will not tolerate any negative, adverse or damaging comments made to any Public Media Forum regarding our company (i.e Trip Advisor, Facebook, Twitter, etc) before our complaints procedure has been followed. Failure to adhere to these procedures and terms, We Are Holidays Ltd reserve the right to charge additional fees up to the value of 50% of your original holiday cost. Though your contract is with the accommodation provider, your customer loyalty is very important to us and we will assist where ever we can to resolve the matter to your satisfaction.

    We will not be held responsible for any compensation on complaints brought to us regarding your accommodation after your return, if, no attempt has been made during your stay to bring to the attention of our representative or office, the apartment or hotel reception or management or private owner management, the details of your concerns.
  8. INDEMNITY

    It is your responsibility to ensure the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. The accommodation owner will be under no obligation whatsoever to pay compensation or meet any costs or expenses incurred as a result of your booking being terminated. If your actions or those of any member of your party damage the accommodation in which you are staying, you will liable to fully indemnify us against any claim (including legal costs) made against the accommodation owner. You will also be liable to pay for any damage caused, directly to the accommodation owner, before the end of your stay.
  9. WEBSITE ACCURACY

    We take reasonable care to ensure that the information published about all the accommodation displayed on this website commercial or private is accurate. Facilities and amenities may sometimes be temporarily unavailable. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.

    Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of a service you have booked with us, we will inform you as soon as possible and give you the option of re-confirming your booking at the correct price or cancelling it in full and receiving a full refund. If you do not contact us within 7 days on the date we inform you, we will treat the booking as cancelled.
  10. SPECIAL REQUESTS

    Any special requests such as special diets, cots or room location which do not form part of our standard accommodation services as described in the website must be specified in writing at the time of the booking. We will then pass on these requests to the accommodation provider, but unfortunately, we cannot guarantee that they will be met. We will have no liability to you if the accommodation provider is unable to meet such requests.
  11. SURCHARGES/ADDITIONAL CHARGES

    Those paying in Dollars or Euros are exempt from any surcharge.

    In recent times we have seen unprecedented turbulence in the money markets, leaving us all wondering quite frankly, what happens next? During these times, we have seen the pound substantially fall in value.

    In the past, We are Holidays Ltd has tried to protect our customers by absorbing these losses ourselves and we will continue to do so where possible. However, we reserve the right to increase the costs of your accommodation up to 7 days before departure by a minimum of the amount the pound has declined against the Euro or Dollar from the time you made your booking to the point at which we issue the additional charges. Please remember, by booking your holiday with We are Holidays Ltd, you are agreeing to all our terms and conditions.
  12. ROOM ALLOCATION

    On arrival at your accommodation you will be allocated a room after registration. Please note that access to your room will not be possible before at least 1200 hrs (and sometimes later) of your arrival day. Should you wish/need to gain access before this time, your accommodation will need to be reserved from the previous day. On the day of your departure, you will be required to vacate your room around mid day. Should you be booked on to a late return flight, we recommend you advise reception at an early stage during your stay. They may well be able to allow you extra time.
  13. HOLIDAY INSURANCE

    We strongly recommend that you take out holiday insurance. It is your responsibility to ensure that the cover is adequate, and should cover in particular the cost of cancellation, for medical costs and the cost of assistance including return to the UK in the event of an accident or illness.
  14. LOW OR NO DEPOSIT

    From time to time we run a "No/Low Deposit" campaign. A new deferred date for the deposit/balance to be paid will be displayed on your booking confirmation. If you take advantage this scheme, you will be automatically subject to our standard deposit terms. Should you wish to cancel your booking, the FULL 25% deposit will be payable immediately. Cancellation charges will apply as set out in section 5. Please be fully aware that even if the cancellation is more than 35 days before departure, the minimum 25% non-refundable deposit will still be payable in full. There are no exceptions to this condition.

Contact

Opening Hours
Sales: Monday - Friday 9am - 5.30pm

Email
Sales: sales@weareholidays.biz
Accounts: accounts@weareholidays.biz
Support: customerservices@weareholidays.biz

Weareholidays Limited. Herald Way, Pegasus Business Park, East Midlands International Airport, Castle Donington, DE74 2TZ, United Kingdom. Company Registration Number 08152197. VAT Number 140188924